At TORQ, we are dedicated to your total satisfaction. If you have any suggestions or comments, please don’t hesitate in contacting us. The quickest way to get in touch is via email@example.com
Making A PurchaseWe accept all major credit and debit cards. You may communicate your credit card information via phone if you would prefer not to order online (0344 332 0852).
If ordering by phone, for security purposes, we will take your order and our Orders Supervisor will phone you back to take your card details if not available at the time of ordering.
All orders place before 12 noon will be despatched the same day, subject to stock availability. Please note all orders placed during a weekend or Bank Holiday will be processed and despatched on the next available working day. We do not offer a guarantee of this however and during busy times orders may take a longer time than this to reach you.
If your item is not in stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
20% VAT has been added to all products where applicable. Some of the items on this site are zero-rated however and do not carry VAT.
Credit Card Security
When you shop online at www.torqfitness.co.uk, your credit card details, name and address are not handled directly and are processed securely through SagePay.
All credit/debit card payments are handled through our secure payment provider SagePay and dealt with at the highest possible levels of security. Your credit card details are much safer with SagePay than with standard SSL 128 bit encryption.
When you are on a secure part of our site, you will see the ‘golden padlock’ icon in your browser, which confirms that any information you send will be in a secure format.
Your satisfaction with our products is important to us. All of our products come with a 30-day no quibble guarantee (see our ‘Returns Policy’ for details). If for any reason you are not satisfied with your purchase, return your product(s) in original condition and you will be refunded.
If you need to reach us, please email us at firstname.lastname@example.org. Alternatively, you can phone on 0344 332 0852 (International +44 (0)1691 829 037), or write to us at TORQ LTD, Upper Barns, Trewern, Breidden Hills, SY21 8EA, UK.
TORQ do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.
TORQ’s guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Send the item(s) unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item(s). Please note: we can only refund you for unopened and unused items. Any missing or used items will remain chargeable.
Also, we cannot accept responsibility for the cost of your return to us, unless the items are defective and clearly not ‘as described’ or ‘fit for purpose.’ We do recommend that you return any faulty/unwanted items by guaranteed recorded post. We cannot accept responsibility for returned items that go astray in the mail.
We will not process your order and draw on your funds until your goods are ready for dispatch. We reserve the right to refuse a sale up until this point.
Shipping And Handling
We offer FREE delivery on ALL UK mainland orders excluding Ireland, Channel Islands and non standard postcodes. Simply enter your delivery postcode at the checkout and your shipping will be automatically calculated.
Delivery charges apply to anywhere outside of the UK mainland. Please click here to view shipping pricing and information.
Registered Office: TORQ Ltd, Upper Barns, Trewern, Breidden Hills, SY21 8EA.
Enquiries & Deliveries: TORQ Ltd, TORQ HOUSE, Bryn Mawr, Powys, SY22 6SY.
Phone: 0344 332 0852
VAT No. 814 0383 57