Terms & Conditions

At TORQ, we are dedicated to your total satisfaction. If you have any suggestions or comments, please don’t hesitate in contacting us. The quickest way to get in touch is via orders@torqfitness.co.uk

Making A Purchase

We accept all major credit and debit cards. You may communicate your credit card information via phone if you would prefer not to order online (0344 332 0852).

If ordering by phone, for security purposes, we will take your order and our Orders Supervisor will phone you back to take your card details if not available at the time of ordering.

Delivery Schedule

All orders place before 12 noon will be despatched the same day, subject to stock availability. Please note all orders placed during a weekend or Bank Holiday will be processed and despatched on the next available working day. We do not offer a guarantee of this however and during busy times orders may take a longer time than this to reach you.

Back Orders

If your item is not in stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

20% VAT has been added to all products where applicable. Some of the items on this site are zero-rated however and do not carry VAT.

Credit Card Security

When you shop online at www.torqfitness.co.uk, your credit card details, name and address are not handled directly and are processed securely through SagePay.

All credit/debit card payments are handled through our secure payment provider SagePay and dealt with at the highest possible levels of security. Your credit card details are much safer with SagePay than with standard SSL 128 bit encryption.

When you are on a secure part of our site, you will see the ‘golden padlock’ icon in your browser, which confirms that any information you send will be in a secure format.

Guarantee

Your satisfaction with our products is important to us. All of our products come with a 30-day no quibble guarantee (see our ‘Returns Policy’ for details). If for any reason you are not satisfied with your purchase, return your product(s) in original condition and you will be refunded.

Reaching Us

If you need to reach us, please email us at enquiries@torqfitness.co.uk. Alternatively, you can phone on 0344 332 0852 (International +44 (0)1691 829 037), or write to us at TORQ LTD, Upper Barns, Trewern, Breidden Hills, SY21 8EA, UK.

Privacy Policy

TORQ do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Returns Policy

TORQ’s guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Send the item(s) unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item(s). Please note: we can only refund you for unopened and unused items. Any missing or used items will remain chargeable.

Also, we cannot accept responsibility for the cost of your return to us, unless the items are defective and clearly not ‘as described’ or ‘fit for purpose.’ We do recommend that you return any faulty/unwanted items by guaranteed recorded post. We cannot accept responsibility for returned items that go astray in the mail.

Remittance Terms

We will not process your order and draw on your funds until your goods are ready for dispatch. We reserve the right to refuse a sale up until this point.

Shipping And Handling for Retail Customers
FREE delivery on ALL UK Mainland Orders excluding Ireland, Channel Islands and non-standard postcodes.

All orders over £50 will automatically be upgraded to Express Next Day Delivery.

FREE delivery on orders over £80 to Ireland, Channel Islands and non-standard postcodes (see below for a full breakdown of our non-standard postcodes).

Simply login to your account or enter your delivery postcode at the checkout and your shipping will be automatically calculated.

See below for a full breakdown of our Shipping Rates

UK Delivery options:

STANDARD ORDER VALUE PRICE DETAILS
UK Mainland* Under £50 FREE 2-5 Working Days
*Exclusions – Ireland and Channel Islands & Non-Standard Postcodes
EXPRESS ORDER VALUE PRICE DETAILS
UK Mainland* Over £50 FREE Guaranteed Next working day
UK Mainland* Under £50 £5.95 Guaranteed Next working day
"*Exclusions – Ireland and Channel Islands & Non-Standard Postcodes"
PREMIUM ORDER VALUE PRICE DETAILS
UK Mainland Only* Any £11.95 Next working day by 12.00 midday
UK Mainland Only* Any £19.95 Saturday delivery
"*Exclusions – Ireland and Channel Islands & Non-Standard Postcodes"
EXCLUSIONS ORDER VALUE WEIGHT PRICE DETAILS
Ireland & Channel Islands Over £80 N/A FREE 2-5 days
Ireland & Channel Islands Under £80 Under 2Kg £10.50 2-5 Day service Royal Mail
Ireland & Channel Islands Under £80 Over 2Kg £14.95 2-5 Day service DPD Courier
Non-Standard Postcodes Over £80 N/A FREE 2-5 Days
Non-Standard Postcodes Under £80 Under 2Kg £3.95 2-5 Day service Royal Mail
Non-Standard Postcodes Under £80 Over 2Kg £14.95 2-5 Day service DPD Courier

*NON STANDARD POSTCODES
*AB36-38, AB55-56, BT, FK17- 21, HS1-9, IV1- 56, IV63, KA27-28, KW1- 17, PA20-49, PA60- 78, PH19-26, PH30-44, PH49- 50, ZE1-3, IM, IRELAND, JERSEY,GUERNSEY

International customers can order direct though our International Distributors:
Click here to see the distributor list.

Shipping And Handling for Trade & Ambassador Tier 3 Customers

We offer FREE delivery on ALL UK Mainland orders excluding Ireland, Channel Islands and non standard postcodes subject to a minimum spend of £100 net. Simply login to your account to gain access to your discounted prices, enter your delivery postcode at the checkout and your shipping will be automatically calculated.

See below for a full breakdown of our Shipping Rates:

Trade Delivery options:

STANDARD ORDER VALUE WEIGHT PRICE DETAILS
UK Mainland* Over £100 net FREE 2-5 Working Days
UK Mainland* Under £100 net Under 2Kg £3.95 2-5 Working Days
UK Mainland* Under £100 net Over 2Kg £8.00 2-5 Working Days
*Exclusions – Ireland and Channel Islands & Non-Standard Postcodes
EXCLUSIONS ORDER VALUE WEIGHT PRICE DETAILS
Ireland & Channel Islands* Over £100 net £6.95 2-5 day service DPD courier
Ireland & Channel Islands* Under £100 net Under 2Kg £10.50 2-5 day service Royal Mail
Ireland & Channel Islands* Under £100 net Over 2Kg £14.95 2-5 day service DPD courier
EXCLUSIONS ORDER VALUE WEIGHT PRICE DETAILS
Non-Standard Postcodes* Over £100 net £6.95 2-5 day service DPD courier
Non-Standard Postcodes* Under £100 net Under 2Kg £3.95 2-5 day service Royal Mail
Non-Standard Postcodes* Under £100 net Over 2Kg £14.95 2-5 day service DPD courier

*NON STANDARD POSTCODES
*AB36-38, AB55-56, BT, FK17- 21, HS1-9, IV1- 56, IV63, KA27-28, KW1- 17, PA20-49, PA60- 78, PH19-26, PH30-44, PH49- 50, ZE1-3, IM, IRELAND, JERSEY,GUERNSEY

Registered Office: TORQ Ltd, Upper Barns, Trewern, Breidden Hills, SY21 8EA.

Enquiries & Deliveries: TORQ Ltd, TORQ HOUSE, Bryn Mawr, Powys, SY22 6SY.

Phone: 0344 332 0852

Email: enquiries@torqfitness.co.uk

VAT No. 814 0383 57